Question 1

Will I be charged taxes or customs duties for storing my stock in a free zone?

Accepted Answer

No, you will not be charged any customs duties or taxes. Additionally, if you are exporting to non-EU countries such as the UK, Switzerland, Norway, or others, you will be exempt from customs duties and VAT.

Question 2

How can I pay customs duties?

Accepted Answer

You have two options: pay directly to the customs tax account according to our instructions or use our IOR (Import/Export Representative) services.

Question 3

How can we reposition our stock to another country if our sales strategy changes?

Accepted Answer

If you are no longer in need of keeping the stock in the free zone, you may remove it by informing us in advance of your intention to do so. There is no obligation to keep the stock in the free zone.

Question 4

How do you ensure compliance with different VAT regulations across the EU?

Accepted Answer

"EU Broker can simplify VAT requirements for non-EU sellers by providing a comprehensive range of services including: VAT registration in all EU countries VAT processing and compliance for all EU countries Managing all VAT-related activities, such as filing returns and paying VAT to the appropriate tax authorities Retention of statutory information such as invoices and receipts Handling any Tax Authority audits and providing necessary documentation Providing guidance and support on VAT regulations and compliance requirements Offering real-time tracking and reporting of VAT transactions Providing a dedicated team of VAT experts to assist with any queries or issues. All VAT documentation will be kept by EU Broker and can be accessed at any time."

Question 5

How should my products be prepared before entering the warehouse?

Accepted Answer

To ensure efficient inbound processing, products should be barcoded and packed in master cartons without mixing SKUs. If the master cartons are palletized, please use EURO standard or 1.2m x 1.2m pallets for optimal storage.

Question 6

Are there value-added services available for my products?

Accepted Answer

Yes, we offer services such as kitting, relabeling, inserting etc.

Question 7

Are there any order quantity requirements to use your services?

Accepted Answer

There are no order quantity requirements to qualify for our services. Our services are available to customers of all sizes and we are able to accommodate orders of any quantity. Whether you need to order just one item or a large quantity of items, we are here to help you. Please note that some products may be less suitable than others and that some fees may apply depending on procedures and order quantity, but our services will always be available regardless of the quantity of the order.

Question 8

What happens if my goods are lost during delivery?

Accepted Answer

Once you have sold your goods, they will be delivered to your customers by a carrier. If a loss, breakage or theft occurs, liability is governed by international conventions. These conventions often favor the carrier, which means that compensation may be lower than the actual value of the product. In general, carriers will not compensate more than 23€ per kg of goods. It is recommended that you consider purchasing additional insurance to protect against the potential loss.

Question 9

Does Eu Broker offer insurance for lost or damaged goods?

Accepted Answer

Yes, Eu Broker has Public liability insurance and CMR insurance which are based on international convention rules. For high-value products, we can offer additional insurance with full coverage for any accident or event during shipment.

Question 10

How fast can I expect my order to be shipped?

Accepted Answer

In the vast majority of cases, orders received before the cut-off time will typically ship out on the same day. Orders received after the cut-off time or on weekends will be processed the following business day. We understand the importance of timely delivery for our customers and strive to get your orders on their way as quickly as possible.

Question 11

How is shipping usually calculated?

Accepted Answer

Couriers typically calculate shipping costs based on a combination of factors, including the package's weight, size, and destination. Some couriers also take into account the type of service (e.g. express or standard) and any additional services (e.g. insurance) requested by the customer. The cost of fuel and other operational expenses may also be factored into the final cost.

Question 12

Do you ship dangerous goods?

Accepted Answer

Yes, although some exceptions apply, such as explosives, radioactive, and flammable products.

Question 13

Do you ship food or supplements?

Accepted Answer

Yes, although no temperature controlled shipping is available.

Question 14

What delivery options do you have for small items?

Accepted Answer

We offer postal and EU Broker solutions, as well as specialized options for specific countries if required.

Question 15

Can you provide DDP services?

Accepted Answer

Yes, DDP option is available, however, there may be some limitations based on the destination country and its regulations.

Question 16

Do you offer worldwide shipping?

Accepted Answer

Yes, we primarily fulfill orders through airport facilities, where major express couriers such as UPS, Fedex, and DHL operate.

Frequently Asked Questions